Front Of House Staff

Resume Work Experience Examples & Samples

Overview of Front Of House Staff

Front of House Staff, also known as FOH, are the individuals who interact directly with customers in various establishments such as restaurants, hotels, and entertainment venues. Their primary role is to ensure a positive customer experience by providing excellent service, managing customer inquiries, and handling any issues that may arise. FOH staff are often the first point of contact for customers, making their role crucial in shaping the overall perception of the establishment.
FOH staff are responsible for a wide range of tasks, including greeting customers, seating them, taking orders, serving food and drinks, and processing payments. They must be knowledgeable about the establishment's menu and services, and be able to communicate effectively with both customers and back-of-house staff. Additionally, FOH staff are often responsible for maintaining a clean and welcoming environment, ensuring that tables and seating areas are properly set up and maintained throughout the day.

About Front Of House Staff Resume

A Front of House Staff resume should highlight the candidate's customer service skills, communication abilities, and experience in the hospitality industry. It should also emphasize any relevant training or certifications, such as food safety or alcohol service training. The resume should be tailored to the specific job being applied for, with a focus on the skills and experiences that are most relevant to the position.
When writing a Front of House Staff resume, it is important to use clear and concise language, and to avoid including irrelevant information. The resume should be well-organized, with a clear structure that makes it easy for the reader to quickly identify the candidate's qualifications and experience. Additionally, the resume should be free of errors, as even small mistakes can reflect poorly on the candidate's attention to detail and professionalism.

Introduction to Front Of House Staff Resume Work Experience

The work experience section of a Front of House Staff resume should provide a detailed account of the candidate's previous roles in the hospitality industry, including the name of the establishment, the position held, and the dates of employment. It should also describe the specific duties and responsibilities of each role, highlighting any achievements or notable accomplishments.
When writing about work experience, it is important to focus on the skills and experiences that are most relevant to the position being applied for. For example, if the candidate is applying for a position as a server, the resume should emphasize their experience taking orders, serving food and drinks, and handling payments. Additionally, the resume should highlight any experience working in a fast-paced environment, as this is often a key requirement for Front of House Staff positions.

Examples & Samples of Front Of House Staff Resume Work Experience

Junior

Guest Services Assistant

Worked as a Guest Services Assistant at TUV Hotel from 2019 - 2021. Assisted with guest services, handled complaints, and ensured guest satisfaction. Successfully resolved 90% of guest issues within 24 hours.

Senior

Guest Services Representative

Worked as a Guest Services Representative at ZAB Hotel from 2017 - 2019. Handled guest complaints, provided information about hotel services, and ensured guest satisfaction. Achieved a 99% satisfaction rate from guest surveys.

Junior

Valet Parking Attendant

Worked as a Valet Parking Attendant at PQR Hotel from 2019 - 2021. Parked and retrieved guest vehicles, managed parking tickets, and ensured the safety of all vehicles. Achieved a 100% safety record.