Front Of House Staff

Resume Skills Examples & Samples

Overview of Front Of House Staff

Front of House Staff, also known as FOH, are the employees who interact directly with customers in various establishments such as restaurants, hotels, and entertainment venues. Their primary role is to ensure that customers have a pleasant experience, which includes greeting them, seating them, taking their orders, and handling any issues that may arise. FOH staff are often the first point of contact for customers, making their attitude, professionalism, and communication skills crucial to the success of the establishment.
FOH staff are responsible for a variety of tasks, including managing reservations, handling payments, and coordinating with the back of house staff to ensure that orders are prepared and served in a timely manner. They must be able to work well under pressure, as they often deal with high volumes of customers and tight deadlines. Additionally, FOH staff must be knowledgeable about the establishment's menu, services, and policies, as they are often required to answer customer questions and provide recommendations.

About Front Of House Staff Resume

A Front of House Staff resume should highlight the candidate's experience in customer service, as well as their ability to work well in a fast-paced environment. It should also include any relevant skills, such as proficiency in point-of-sale systems, knowledge of food and beverage service, and experience with cash handling. The resume should be tailored to the specific job being applied for, with a focus on the candidate's relevant experience and qualifications.
When writing a Front of House Staff resume, it is important to emphasize the candidate's ability to communicate effectively with customers and colleagues, as well as their problem-solving skills. The resume should also highlight any relevant training or certifications, such as food safety or customer service training. Additionally, the resume should include any relevant volunteer or extracurricular activities that demonstrate the candidate's ability to work well in a team and provide excellent customer service.

Introduction to Front Of House Staff Resume Skills

Front of House Staff resumes should include a variety of skills that are essential for success in this role. These skills include excellent communication and interpersonal skills, as well as the ability to work well under pressure and manage time effectively. Additionally, FOH staff should have strong organizational skills, as they are often responsible for managing multiple tasks simultaneously.
Other important skills for Front of House Staff include attention to detail, as they must ensure that orders are accurate and customers are satisfied. They should also have a strong understanding of customer service principles, as well as the ability to handle difficult situations with tact and professionalism. Finally, FOH staff should be knowledgeable about the establishment's menu, services, and policies, as they are often required to answer customer questions and provide recommendations.

Examples & Samples of Front Of House Staff Resume Skills

Junior

Communication Skills

Strong verbal and written communication skills, able to effectively communicate with guests, team members, and management. Able to provide clear and concise instructions and directions.

Advanced

Training and Development

Able to train and develop new team members, providing them with the skills and knowledge they need to succeed. Able to identify areas for improvement and provide feedback and support.

Senior

Organizational Skills

Strong organizational skills, able to manage multiple tasks and responsibilities effectively. Able to prioritize tasks and manage time efficiently to ensure that all guests are served in a timely manner.