Servicenow Administrator
Resume Skills Examples & Samples
Overview of Servicenow Administrator
A ServiceNow Administrator is responsible for managing and maintaining the ServiceNow platform, ensuring that it operates efficiently and effectively. They work closely with other IT teams and departments to ensure that the ServiceNow system meets the needs of the organization. This role requires a strong understanding of IT service management (ITSM) principles, as well as experience with the ServiceNow platform.
The ServiceNow Administrator is also responsible for configuring and customizing the ServiceNow system to meet the specific needs of the organization. This includes creating and managing workflows, developing custom applications, and integrating the ServiceNow system with other IT systems. They must also ensure that the system is secure and that data is protected from unauthorized access.
About Servicenow Administrator Resume
A ServiceNow Administrator resume should highlight the candidate's experience with the ServiceNow platform, as well as their knowledge of ITSM principles. It should also include details about their experience with system configuration, customization, and integration. The resume should demonstrate the candidate's ability to manage and maintain the ServiceNow system, as well as their experience working with other IT teams and departments.
The resume should also highlight the candidate's problem-solving skills, as well as their ability to work independently and as part of a team. It should include details about their experience with project management, as well as their ability to communicate effectively with stakeholders.
Introduction to Servicenow Administrator Resume Skills
A ServiceNow Administrator resume should include a variety of skills that are essential for success in this role. These skills include experience with the ServiceNow platform, knowledge of ITSM principles, and experience with system configuration, customization, and integration. The resume should also highlight the candidate's problem-solving skills, as well as their ability to work independently and as part of a team.
In addition to technical skills, a ServiceNow Administrator resume should also highlight the candidate's soft skills, such as communication, project management, and teamwork. These skills are essential for success in this role, as the ServiceNow Administrator must work closely with other IT teams and departments to ensure that the ServiceNow system meets the needs of the organization.
Examples & Samples of Servicenow Administrator Resume Skills
Integration and API Management
Experienced in integrating ServiceNow with other systems and applications using REST and SOAP APIs, including managing API endpoints and security.
Configuration Management
Experienced in managing configuration items (CIs) within ServiceNow, including creating and managing CI records, relationships, and impact analysis.
Vendor and Contract Management
Proficient in managing vendors and contracts within ServiceNow, including creating and managing vendor records, contracts, and service agreements.
Security Management
Experienced in managing security within ServiceNow, including configuring and managing security policies, roles, and access controls.
Reporting and Analytics
Proficient in creating and managing reports and dashboards within ServiceNow, including using out-of-the-box and custom reports to provide insights into IT service performance.
ServiceNow Platform Proficiency
Proficient in ServiceNow platform, including ITSM, ITOM, and ITBM modules. Skilled in customizing and configuring the platform to meet business needs.
Service Portal Customization
Experienced in customizing the ServiceNow Service Portal, including creating and managing widgets, pages, and themes.
Upgrade and Patch Management
Experienced in managing upgrades and patches within ServiceNow, including planning and executing upgrades and applying patches to the platform.
Training and Documentation
Skilled in creating and delivering training and documentation for ServiceNow users, including creating user guides, training materials, and conducting training sessions.
Service Catalog Management
Skilled in managing and configuring the Service Catalog within ServiceNow, including creating and managing service offerings and requests.
Performance Tuning
Proficient in tuning the performance of the ServiceNow platform, including optimizing workflows, scripts, and database queries.
Compliance and Audit Management
Experienced in managing compliance and audits within ServiceNow, including creating and managing compliance policies and audit reports.
Scripting and Automation
Expertise in scripting languages such as JavaScript, Jelly, and AngularJS to automate workflows and enhance user experience within the ServiceNow platform.
Knowledge Management
Proficient in managing knowledge bases within ServiceNow, including creating and managing articles, categories, and search functionality.
Backup and Recovery
Skilled in managing backups and recoveries within ServiceNow, including configuring and managing backup schedules and recovery procedures.
Project Management
Skilled in managing projects within ServiceNow, including creating and managing project plans, tasks, and resources.
Service Level Management
Experienced in managing service level agreements (SLAs) within ServiceNow, including defining and tracking service level objectives and performance metrics.
User and Group Management
Skilled in managing users and groups within ServiceNow, including creating and managing roles, permissions, and access controls.
Change Management
Experienced in managing changes within the ServiceNow platform, including change request creation, approval workflows, and post-implementation reviews.
Incident and Problem Management
Experienced in managing incidents and problems within the ServiceNow platform, including root cause analysis and resolution tracking.
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