Hotel Front Desk

Resume Work Experience Examples & Samples

Overview of Hotel Front Desk

The Hotel Front Desk is a crucial position in the hospitality industry, serving as the first point of contact for guests. This role requires excellent communication skills, as the front desk staff are responsible for greeting guests, answering inquiries, and providing information about the hotel's services and amenities. The front desk staff also handle check-ins and check-outs, manage reservations, and assist with any guest requests or issues that may arise during their stay.
The Hotel Front Desk is often the face of the hotel, and as such, it is essential for the staff to maintain a professional and welcoming demeanor at all times. This role requires a high level of customer service skills, as well as the ability to work well under pressure and handle multiple tasks simultaneously. The front desk staff must also be knowledgeable about the local area and be able to provide recommendations for dining, entertainment, and other activities.

About Hotel Front Desk Resume

A Hotel Front Desk resume should highlight the candidate's experience in customer service, as well as their ability to work in a fast-paced environment. The resume should also emphasize the candidate's communication skills, as the front desk staff are often the first point of contact for guests. It is important to include any relevant experience in the hospitality industry, as well as any certifications or training in customer service or hotel management.
The resume should also showcase the candidate's ability to handle multiple tasks simultaneously, as the front desk staff are responsible for a wide range of duties. This may include managing reservations, handling guest inquiries, and assisting with check-ins and check-outs. The resume should also highlight any experience with hotel management software or other relevant technology, as the front desk staff are often responsible for managing these systems.

Introduction to Hotel Front Desk Resume Work Experience

The work-experience section of a Hotel Front Desk resume should highlight the candidate's experience in customer service, as well as their ability to work in a fast-paced environment. This section should include details about the candidate's previous roles in the hospitality industry, as well as any relevant experience in customer service or hotel management. It is important to include specific examples of the candidate's responsibilities and achievements in these roles.
The work-experience section should also highlight the candidate's ability to handle multiple tasks simultaneously, as the front desk staff are responsible for a wide range of duties. This may include managing reservations, handling guest inquiries, and assisting with check-ins and check-outs. The section should also highlight any experience with hotel management software or other relevant technology, as the front desk staff are often responsible for managing these systems.

Examples & Samples of Hotel Front Desk Resume Work Experience

Junior

Front Desk Supervisor

Served as Front Desk Supervisor at the Sheraton Hotel from 2018-2020. Managed a team of four front desk agents, handled guest complaints, and ensured smooth operations. Increased guest satisfaction ratings by 12%.

Experienced

Front Desk Manager

Worked as a Front Desk Manager at the Fairmont Hotel from 2018-2020. Oversaw all front desk operations, trained new employees, and implemented a new reservation system that improved efficiency by 22%.

Entry Level

Front Desk Agent

Worked as a Front Desk Agent at the St. Regis Hotel from 2013-2015. Responsibilities included checking guests in and out, handling reservations, and providing information about the hotel and surrounding area. Achieved a 94% satisfaction rating from guests.